You can find answers to common questions by clicking the links below. Questions include those about our suppliers and purchasing through Churchmarketplace. If you have a question that is not answered here, or if you would like more information, please contact us at enquiries@churchmarketplace.org.uk or by calling 020 7931 6092.
The Churchmarketplace portal enables you to search for products and suppliers and to link to supplier websites. The prices you see will be your Churchmarketplace member pricing. The portal also advertises the latest Top Deal monthly offers, as well as enabling you to manage your account details, password and email preferences.
Home page – search for products and services and view Top Deal promotional adverts
Search results pages – link to our suppliers to view and/or purchase
My Account – manage your account details and passwords Notices/News – post notices to the Churchmarketplace community and read our latest news
Using CMP/ FAQs – help with how to use Churchmarketplace
Product enquiries
How do I find what products and services are
available?
What if I can’t find what I want?
Are catalogues available?
Pricing comparisons, bill analysis and quotes
Suppliers
How do I find which suppliers Churchmarketplace uses?
How do I contact the suppliers?
Can I arrange a supplier visit?
What do I do if I have supplier problems?
What about my current suppliers?
Ordering
How do I order?
Online orders
Orders by phone and fax
Supplier contact details
How do I pay?
Payment issues
My account details
I need a colleague to be able to order as well as me –
can they register?
I'm leaving, what do I do?
How do I update my account
details?
Different account types
I need a colleague to be able to browse the catalogue
I want to be able to authorise my colleagues’
purchases
We are a school and use SIMS FMS for purchasing – do you support this?
Login problems
I'm having trouble logging into the Churchmarketplace
portal
I’m having trouble linking to supplier websites from
the portal
Marketing and emails
What marketing do I get from Churchmarketplace?
What marketing material do I get from
Churchmarketplace suppliers?
How do I unsubscribe from marketing material?
Giving us feedback and getting in touch with us
How do I find what products and services are
available?
To find out what products and services Churchmarketplace offers, use the
product menu bar on your home page. By clicking the links, you will
see what is available and who supplies it. Alternatively, go to the
product search page and press the links.
What if I can’t find what I want?
The product menu bar lists
category types, not every item so if you are unable to find what you
are looking for, you can use the product search item and type in the
specific item that you’re looking for. Alternatively, you can
contact the Churchmarketplace team via the
contact us page.
Are catalogues available?
While many people love online shopping,
we recognise that not everyone does! Some of our suppliers provide
catalogues so if you prefer to order from a catalogue, do request
one directly from the supplier or we can request it for you.
All our suppliers offer free, no obligation quotes, pricing comparisons and bill analysis services. Should you wish to arrange a quote or pricing comparison, do please contact the supplier directly or get in touch with the Churchmarketplace team.
How do I find which suppliers Churchmarketplace uses?
Churchmarketplace has three types of supplier: Official Suppliers,
Religious Communities, and White Pages.
To find out more about the supplier selection process, please click here
How do I contact the suppliers?
Supplier contact details can be
found by pressing the ‘more information’ link on the supplier
results pages or by linking to the supplier website from the portal.
Can I arrange a supplier visit?
All our suppliers are happy to
come and visit you in your place of work to assess and review your
particular requirements. Simply contact the supplier directly or via
the Churchmarketplace office to set this up.
What do I do if I have supplier problems?
In the event of a
problem arising which the dedicated supplier account manager is
unable to rectify, please do not hesitate to contact the Churchmarketplace team so that we can step in and assist. That’s
what we’re here for.
What about my current
suppliers?
It is recognised that there are
many excellent local and regional suppliers who have been serving
the Church well. This is why we have created the White Pages.
Rather like Yellow Pages, this is a list of suppliers provided for
the convenience of Churchmarketplace members. There is an
option on the website where you can recommend a supplier to be added
to the list and their details will be forwarded to the Supplier
Liaison team. Click here to recommend a supplier now.
How do I order?
All orders are placed directly with the supplier
and not via Churchmarketplace.
Online orders
You can buy online from those suppliers that show a
green ‘buy from supplier’ button. Clicking the button will take you
to the supplier site.
Orders by phone and fax
For all other suppliers, or if you
prefer, you can order by phone, fax or email. Please always identify
yourself as a Churchmarketplace member when ordering by phone, fax
or email so as to ensure you receive the correct pricing.
Supplier contact details
Supplier contact numbers and email
addresses can be found under the ‘more information’ link on the
supplier results page.
For Schools and Catholic Organisation membership accounts, you have the choice to pay either by invoice* or card. For Personal membership accounts, payment is by card. Whichever payment method is used, your relationship is directly with the supplier; no money comes through Churchmarketplace.
* Please check the invoice payment terms with each supplier as they may differ.
Payment issues
Should you experience a problem with your payment,
the dedicated supplier account manager working with their credit
control department will be able to assist you in the first instance.
If the situation is not resolved, please get in touch with the Churchmarketplace team for further assistance.
How do I update my account details?
To update your contact
details: please go to the My Account page.
I’m leaving,
what do I do?
If you are leaving your current place
of work or parish, you will need to inform us. In most
circumstances, we will need to close your account.
I need a colleague to be able to order as well
as me – can they register?
As a member already, you are able to recommend and
register colleagues. Click the link on your home page ‘register a
colleague’ to set them up.
I need a colleague to be able to browse the
catalogue
Some
suppliers offer ‘view-only’ versions of their online catalogues.
Should you require this, please get in contact with us.
I want to be able to authorise my colleagues’ purchases
Some of
our suppliers are able to offer ‘authorisation accounts’ in which
colleagues can browse and place items in baskets, put all orders go
to the main purchases for authorisation. This is only available for
School and Catholic organisation membership accounts.
Click here to find out
more.
We are a school and use SIMS FMS for purchasing – do you support
this?
Our office and schools supplies provider supports SIMS FMS for
purchasing with a downloadable catalogue that you can import into
your SIMS FMS. Click here to find
out more.
What if we have suppliers we want to recommend?
We have created
White Pages so that you can recommend your trusted suppliers to the
whole Church. If you would like to recommend a supplier to be added
to the White Pages list, click
here and their details will be forwarded to us at
Churchmarketplace.
I’m having trouble logging into the Churchmarketplace portal
Your Churchmarketplace username is usually the email address you
registered with. If you have forgotten either your username or
password, press the relevant forgotten buttons on the login page.
I’m
having trouble linking to supplier websites from the portal
Once logged into the Churchmarketplace portal, you are able to link
to supplier websites without typing in any more login details or
passwords. If you are unable to link to the supplier, get in touch
with the Churchmarketplace team immediately so that we can fix the
problem for you.
NB Please do not set-up accounts with suppliers yourself, either online or by phone, as this will not be registered with Churchmarketplace and could lead to pricing difficulties.
For further help with account difficulties, click here
What marketing you get from Churchmarketplace?
Email is the main
way in which we will stay in contact with you. Churchmarketplace
sends out a monthly issue of Top Deals, which features seasonal
promotional items and special offers from our suppliers. From time
to time we may send out news updates and special feature offers.
Marketing material from our suppliers
Some of our suppliers run
introductory emails so that you can become familiar with what they
supply and may from time to time, and only with Churchmarketplace’s
permission, email you. If you are receiving regular marketing
directly from our suppliers, please report this to us.
To unsubscribe from marketing material
You can unsubscribe by
either following the links at the bottom of the emails, or by going
into the ‘My Email Alerts’ section of the ‘My Account’ page.
However, if your account is still open, we may need to email you
regarding your account.
Your feedback and suggestions, including supplier suggestions, are really important to us and help us shape a better service for everyone. Please send us a message or call us on 020 7931 6092.